Internet Troubleshooting
Troubleshooting guide for common PLDT issues: no internet connection, LOS red light, and basic checks.
Need to speak with support? Prepare your account details, service address, and a short description of the issue.
Chat with Us: PLDT Cares Messenger can help with reporting service issues, reconnection requests, and aftersales transactions.

Aftersales support: update your phone number, request a relocation, and manage post-install service needs.

Troubleshooting reminders: check power, cables, modem lights, and restart your device before escalating.

Common searches: Is calling 171 free? How to call PLDT 177 using a mobile phone? What is 171 number PLDT? How to call landline PLDT using cellphone?

If you still need help, review the other guides on this site for step-by-step options.

This site is an independent information resource and is not affiliated with PLDT.

Support Tips
Internet Troubleshooting

Troubleshooting guide for common PLDT issues: no internet connection, LOS red light, and basic checks.

Need to speak with support? Prepare your account details, service address, and a short description of the issue.

Home
Chat with Us: PLDT Cares Messenger can help with reporting service issues, reconnection requests, and aftersales transactions.

Aftersales support: update your phone number, request a relocation, and manage post-install service needs.

Troubleshooting reminders: check power, cables, modem lights, and restart your device before escalating.

Contact & Hotline

Troubleshooting guide for common PLDT issues: no internet connection, LOS red light, and basic checks.

Need to speak with support? Prepare your account details, service address, and a short description of the issue.

Chat with Us: PLDT Cares Messenger can help with reporting service issues, reconnection requests, and aftersales transactions.

Aftersales support: update your phone number, request a relocation, and manage post-install service needs.

Troubleshooting reminders: check power, cables, modem lights, and restart your device before escalating.

Common searches: Is calling 171 free? How to call PLDT 177 using a mobile phone? What is 171 number PLDT? How to call landline PLDT using cellphone?

If you still need help, review the other guides on this site for step-by-step options.

This site is an independent information resource and is not affiliated with PLDT.

Internet Troubleshooting

Troubleshooting guide for common PLDT issues: no internet connection, LOS red light, and basic checks.

Need to speak with support? Prepare your account details, service address, and a short description of the issue.

Chat with Us: PLDT Cares Messenger can help with reporting service issues, reconnection requests, and aftersales transactions.
Chat with Us: PLDT Cares Messenger can help with reporting service issues, reconnection requests, and aftersales transactions.